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Advanced Customer Relationship Management Course online in Nigeria

Handle customers, solve issues, and grow loyalty in Nigerian workplaces

LevelAdvanced

Lessons10 short lessons

TimeAbout 1 hr 35 min

Price₦3,000 one time

Pass mark70%

You getCertificate

This course teaches you how to work as a customer relationship management course step by step, in plain English, on your phone. Read the lessons, take the test, and when you pass you get a Jobsquare Media certificate you can show to employers.

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What you will learn

Understanding the CRM Role in Nigerian CompaniesFREE PREVIEW
9 min
Key Customer Service Principles
10 min
Using CRM Software and Tools
9 min
Effective Communication on Phone and Email
10 min
Managing Customer Data and Privacy
9 min
Handling Complaints and Difficult Situations
10 min
Cross‑selling and Upselling Ethically
9 min
Measuring Satisfaction and Feedback
10 min
Team Collaboration and Reporting
10 min
Professional Conduct and Career Growth
9 min

Free preview lesson

Understanding the CRM Role in Nigerian Companies

Customer Relationship Management (CRM) staff are the bridge between a company and its clients. In Lagos firms, they handle phone calls, WhatsApp messages, email queries and face‑to‑face interactions at offices or retail outlets. Their daily work keeps sales steady, reduces churn and builds brand reputation.

Core Daily Tasks

Answer inbound inquiries on phone, email and chat
Update customer records in the CRM system
Log complaints and follow up until resolved
Share sales leads with the sales team
Prepare short daily activity reports

Goals of a CRM Officer

The main goals are to satisfy customers, retain them and encourage repeat business. A satisfied customer may spend more and refer friends, which directly adds to the company’s revenue. In a market where word of mouth travels fast, good service can be a competitive edge.

Impact on the Business

Accurate data helps marketing target the right audience
Quick response times improve the Net Promoter Score
Resolved complaints lower the cost of acquiring new customers
Cross‑selling opportunities increase average transaction value

Tip: Keep a notebook or phone note of any unusual request. When you later enter it into the system, you will not miss details that could become a sales lead.

Careful: Do not share customer phone numbers or email addresses with colleagues who do not need them. Breaching privacy can lead to loss of trust and legal trouble.

Typical Interaction Flow

Greet the customer politely and confirm their name
Listen actively and repeat the main issue back
Check the CRM for previous interactions
Offer a solution or next step within company policy
Confirm the customer is satisfied and close the call

Key Performance Indicators (KPIs)

Continue the course

Questions people ask

Is the Advanced Customer Relationship Management Course online?

Yes. You learn on your phone or computer, at your own speed. There are no classes to attend.

How much is the Advanced Customer Relationship Management Course?

It costs ₦3,000, paid once through Paystack (card, bank transfer or USSD). You can read the first lesson free before you pay.

Will I get a certificate?

Yes. Pass the test (70% or more) and you get a Jobsquare Media certificate. Employers can check it online with its ID.

How long does it take?

About 1 hr 35 min of lessons across 10 short lessons. Most people finish in a few days.

Do I need any experience?

It helps to know the basics of the job first.

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